jdlove Privacy Policy for Philippines Players

When you register an account on jdlove, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect transactional data such as deposit amounts, withdrawal requests, betting history, and account activity logs, which are necessary to operate your account and process payments in Philippine pesos (PHP). Technical data is gathered automatically when you access the platform, including your device type, browser version, IP address, and session timestamps — this helps us maintain platform security and improve the mobile experience for Filipino players. If you contact our support team, we retain records of that correspondence to help resolve any follow-up queries efficiently. We do not collect sensitive personal information such as government-issued ID numbers unless required for identity verification under applicable regulations. All data collection is limited to what is strictly necessary for the purposes described in this policy.

The personal data we collect is used primarily to create and manage your jdlove account, process deposits and withdrawals via GCash, Maya, and other PHP payment channels, and verify your identity in line with our responsible gaming obligations. We use your contact details to send account-related notifications such as transaction confirmations, security alerts, and updates to our terms or policies — we do not send unsolicited marketing messages without your consent. Aggregated and anonymised usage data helps us understand how Filipino players interact with the platform so we can improve navigation, game selection, and mobile performance. We may use your information to detect and prevent fraudulent activity, money laundering, or any other conduct that violates our Terms and Conditions. Where required by Philippine law or a regulatory authority, we may be obligated to disclose certain account information to the relevant body. We will always inform you of any such disclosure unless we are legally prohibited from doing so.

jdlove does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers who support the operation of the platform — for example, payment processors, identity verification partners, and customer support tools — but only to the extent necessary for them to perform their specific function. All third-party partners are contractually required to handle your data securely and in accordance with applicable data protection standards. We may also share information with law enforcement agencies or regulatory bodies if we receive a valid legal request or if we believe disclosure is necessary to protect the safety of our players or the integrity of the platform. Any data shared with third parties is limited to the minimum required and is never used by those parties for their own independent purposes. We review our third-party relationships regularly to ensure ongoing compliance with our privacy commitments.

Your personal data is stored on secure servers and retained for as long as your account remains active or as required by applicable law and regulatory obligations. Transaction records and account activity logs are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and financial reporting requirements. Once the applicable retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. We implement industry-standard technical and organisational measures to protect stored data against unauthorised access, loss, or disclosure, including encryption, access controls, and regular security reviews. Players who wish to request deletion of their personal data may do so by contacting [email protected], subject to any legal retention obligations that may prevent immediate deletion. We will acknowledge all data deletion requests within five business days and provide a clear timeline for completion.

As a player based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no lawful basis for continued processing. You may also request a copy of your data in a portable format, or ask us to restrict processing of your information while a dispute or correction request is being resolved. To exercise any of these rights, please contact our support team at [email protected] with your registered account details and a clear description of your request. We will respond to all valid requests within a reasonable timeframe and will not charge a fee for standard access or correction requests. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We take all privacy concerns seriously and will work with you to reach a fair resolution.

jdlove uses cookies and similar technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in or place bets. We may also use analytics cookies to understand how players navigate the site, which helps us identify areas for improvement and optimise the mobile experience for Filipino users. We do not use third-party advertising cookies or share browsing data with ad networks. You can manage cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. By continuing to use jdlove.bid, you consent to the use of cookies as described in this section.

We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations. When we make material changes, we will notify registered players via their account email address and update the effective date shown at the top of this page. We encourage you to review this policy periodically so you remain informed about how your data is being handled. Continued use of the jdlove platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact [email protected] to request account closure. We are committed to keeping this policy clear, accurate, and up to date for all players in the Philippines.